What Happens When You Delete Your Account?
Upon verification of your deletion request, the following actions will be executed across our infrastructure and carrier switches:
- Virtual Numbers Deactivation: All active virtual numbers assigned to your account will be detached, quarantined, and released back to the global carrier pool.
- Message & Call Logs Purge: Inbound/outbound SMS verification messages, call logs, and voicemail records are permanently deleted from database storage.
- Account Profile & Authentication: Your email address, customer identifier (
SIM-XXXXXX), and security tokens are permanently erased. - Wallet Balances: Any remaining prepaid calling credits will be forfeited upon account closure.
Method 1: Inside Mobile App
The fastest way to delete your account is directly inside the SimlyX App:
- Open the SimlyX App.
- Go to Settings.
- Scroll to Store Compliance & Legal.
- Tap Delete Account & Erase Data.
- Confirm deletion.
Method 2: Web Request Form
If you uninstalled the app or lost access to your device, submit the deletion request form below or email support@simlyx.com.
Submit Account & Data Deletion Request
Fill in your registered account information to initiate the verification and data erasure workflow.
Our data privacy team has received your request. A confirmation email has been dispatched to your address, and all personal records will be permanently purged from SimlyX systems within 30 days in compliance with GDPR Article 17 and Google Play Developer Policies.